I would like to respond to the questions listed below.
There is without doubt a push toward automation. Perhaps it is to save money, however I do not believe that it is all that great. The automation and the databases are great tools, but if someone is not using those tools properly, then they may as well be throwing out their money.
People need to review the information that they are receiving from the databases and VERIFY the information. Whether it is job information, phone numbers, incarceration info, it must all be verified.
This is why I am such a proponent of proper skiptrace training. If people are not properly trained on interpreting the data that they are receiving then again they have thrown out their money.
If people are better trained, then more skips will be located, more contacts are established and more money is recovered. This will also reduce the number of lawsuits being filed. More money coming in makes the skiptracers happy, the collectors happy and the clients happier.